Joan Starkowsky, in her role as a business consultant to the Millennial Group, has helped the partners be able to focus on what drives and motivates us to serve our clients. She has helped us refocus our efforts and have a mission-based service model that allows us to pursue our business and serving our clients with excellence. Her appreciative inquiry style of consulting, which focuses on what we do well and how we can make it better, is a refreshing approach. One of the things that we appreciate most about Joan is, as a business leader herself, she is not talking just in theory about what we do and how we do it. She has lived this in her role as president of a division of a major corporation — and understands the human resources, operations and finance issues related to actually running a successful business. She has helped us engage our entire team in the process. Our team feels a pride of authorship and ownership over our mission and vision. She has also helped us with tools to help put the right team members in the right place, so that we can hire effectively and utilize the skills and gifts of each team member to accomplish our goals.